Aqua Restoration Services ("Aqua Restoration," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, call us, text us, or request our restoration services.
We collect information you give us directly, such as your name, phone number, email address, service address, ZIP code, insurance carrier, claim number, and a description of the damage or service you need. We collect this information when you submit a form on our website, call or text our phone lines, or communicate with our team by email or in person.
We also automatically collect limited technical information from visitors to our website, including browser type, device type, IP address, and pages viewed. This information is used to operate, secure, and improve the site.
We use the information you provide to respond to your inquiry, dispatch a crew, prepare an estimate, perform restoration services, communicate with your insurance carrier, bill for services, and follow up after the job is complete. We may also use your information to send you appointment reminders, service updates, invoices, and, if you have opted in, occasional marketing or educational messages.
Our business phone numbers, 888-929-0045, 512-985-9505, 747-209-2859, and 512-826-5506, are lines provided through RingCentral, our telecommunications provider. Calls to and from this number may be recorded for quality, training, and dispatch documentation purposes. Standard carrier voice and data rates may apply.
When you provide your mobile number on a web form, over the phone, or in person, you are consenting to receive text messages from Aqua Restoration Services related to your service request, appointment scheduling, dispatch updates, job status, insurance coordination, invoicing, and follow-up. Message frequency varies based on the status of your job. Message and data rates may apply.
You can opt out of non-emergency text messages at any time by replying STOP to any text from us. Reply HELP for assistance, or contact us at service@aquarestoration.tech or any of our business numbers: 888-929-0045, 512-985-9505, 747-209-2859, or 512-826-5506. Opting out will not affect our ability to complete an active service job you have already requested.
We do not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes. Mobile information collected by Aqua Restoration Services is used solely to provide services to you and to comply with legal obligations. This policy complies with RingCentral's SMS registration and 10DLC compliance requirements. For more information about SMS compliance, see support.ringcentral.com/sms-registration.
We share your information only as needed to deliver our services or comply with the law. That includes sharing with:
We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.
Our website may use cookies and similar technologies to remember your preferences, keep the site secure, and understand how visitors use the site. You can disable cookies in your browser settings; parts of the site may not function correctly if you do.
We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission over the internet or method of electronic storage is fully secure, and we cannot guarantee absolute security.
We retain your information for as long as needed to provide services, comply with our legal, tax, insurance, and accounting obligations, resolve disputes, and enforce our agreements. Job files are typically retained for the period required by applicable insurance and building-industry recordkeeping laws.
You may request to review, correct, or delete the personal information we hold about you by contacting us using the details below. Depending on your state of residence, you may have additional rights under state privacy laws (including Texas law). We will respond to verified requests as required by applicable law.
Our services are directed to property owners, managers, and adult decision-makers. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
We may update this Privacy Policy from time to time. The effective date at the top of the page reflects the most recent update. Material changes will be posted on this page.
If you have any questions about this Privacy Policy or how we handle your information, please contact us: